Refund Policy
Last updated September 2026
Unused eSIMs
If your eSIM has not been installed on any device, you can request a full refund within 30 days of purchase.
Works-or-refund guarantee
If the eSIM does not work on your phone for any reason, including an incompatible or carrier-locked phone, tell us within 30 days of purchase and we will refund you in full, whether or not it was installed.
Used eSIMs
Once an eSIM has connected to a network and used data in the destination, it has been delivered and cannot be refunded, except under the guarantee above.
Top-ups
Top-ups are applied immediately and are non-refundable.
How to request
Reply to your order email with your ICCID and the reason. Approved refunds go back to the original payment method within 5–10 business days.