Refund Policy
Last updated September 2026
Unused eSIMs
If your eSIM has not been installed on any device, you can request a full refund within 30 days of purchase.
Installed or activated eSIMs
Once an eSIM has been installed on a device or has connected to a network, it cannot be refunded, because the profile can no longer be resold.
Incompatible devices
Please check compatibility before purchase. Refunds for incompatible devices are only possible while the eSIM is still uninstalled.
Top-ups
Top-ups are applied immediately and are non-refundable.
How to request
Reply to your order email with your ICCID and the reason. Approved refunds go back to the original payment method within 5–10 business days.