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Install guide

Your order page has your QR code and install codes. The steps below explain how to use them.

iPhone (iOS 17.4 or newer)

  1. Open your order page and tap Install eSIM on this iPhone.
  2. Tap Allow, then Continue. Wait for "Cellular Setup Complete".
  3. Label the new line (e.g. "USA data"). Keep your home line as Default Line for calls/iMessage.
  4. Choose the new line for Cellular Data.
  5. Settings → Cellular → tap the new line → turn on Data Roaming.
  6. Optional: on your home line, turn Data Roaming off to avoid roaming charges.

Older iOS: Settings → Cellular → Add eSIM → Use QR Code, and scan the QR from another screen; or pick "Enter Details Manually" and paste the SM-DP+ address and activation code.

Android (10 or later)

  1. Open your order page and tap Install eSIM on this Android. The system installer opens with your details filled in. Follow the prompts.
  2. If the button does nothing, update Google Play services, or use the manual steps below.
  3. Samsung: Settings → Connections → SIM manager → Add eSIM. Pixel: Settings → Network & internet → SIMs → Add SIM → Download a SIM instead.
  4. Scan the QR code from another screen, or choose Enter details manually and paste the SM-DP+ address and activation code from your order page.
  5. Turn the new SIM on, set it for Mobile data, and enable Data roaming on it.

"Device is locked" during install

This means your phone is carrier-locked, even if it has worked abroad before. Some carrier-sold phones block eSIMs from other networks until the carrier unlocks them.

  1. Check (Android): Settings → Connections → Mobile networks → Network operators → turn off Select automatically. If only your carrier is listed, the phone is locked.
  2. Check (iPhone): Settings → General → About → Carrier Lock should say "No SIM restrictions".
  3. Fix: ask your carrier to unlock the phone (they will need the IMEI from *#06#). It usually takes minutes to a day. Your eSIM stays available; install it once the phone is unlocked.
  4. Also make sure eSIM storage is not full. Delete old travel eSIMs you no longer use.

Troubleshooting

  1. No signal after install: confirm the new line is selected for mobile data and Data Roaming is on. Toggle Airplane mode once.
  2. "Unable to complete cellular plan change": the eSIM may already be installed on another device, or the phone is locked (see above). Contact us if unsure.
  3. APN: normally automatic. If asked, use the APN shown on your order page.
  4. Need more data: open your order page and choose Top up.

Contact

Reply to your confirmation email and include your ICCID.